Solution

This project started off with a meeting to coordinate organisational details and define the scope of the first exercises and learning aims. All the documents provided were analysed in advance and a feedback table was created to provide input.

Using our customer’s documents, a suitable exercise was prepared simulating a power failure. A script for the exercise was created with 16 inserts and a matching presentation covering check-in, warm-up, explanation of the conditions for the exercise and review & feedback afterwards. In a two-hour simulation, the steering committee was able to familiarise and test the improved emergency and crisis management manual.

A report was then prepared in which the feedback table, key findings for optimising the emergency and crisis management manual, the exercise procedure and the lessons learned were documented. Finally, a coordination meeting was held to present the report and finalise the project.