Solution

The 3-core GmbH took over the entire organisation, implementation and evaluation of the crisis management exercise, which was specifically designed to meet the client’s existing structures and requirements. The basis was a realistic IT incident simulation scenario in which the failure of a business-critical system in energy trading was simulated. After the initial incident report, the internal crisis team was convened. The team evaluated the impact on ongoing operations, regulatory obligations, internal communication and potential reputational risks. Measures to restore business continuity were then decided, prioritised and implemented. The exercise included real-time information feeds to increase decision-making pressure and complexity. Two simulated time jumps made it possible to simulate medium and longer-term effects in addition to short-term reactions. Procedures and decisions were collectively discussed and documented in a structured final meeting. Over 20 employees from the IT, Legal, Compliance and Operations departments from several countries actively participated in the exercise, which was held in English.

The 3-core GmbH was in charge of the functional management and ensured that all key aspects of effective crisis management were covered: from specific responsibilities and decision-making processes to harmonised communication channels. The exercise provided concrete insights into how to improve organisational resilience, interdisciplinary cooperation and technical resilience in emergency situations. The recommendations resulting from the exercise were used directly in the further development of the crisis management strategy and company-wide emergency management.